🔄 RETURN & REFUND POLICY – Scents Vault

At Scents Vault, we are committed to providing a smooth and trustworthy shopping experience. Due to the nature of fragrance products, our return policy is carefully structured to ensure product integrity and customer satisfaction.

📦 Returns Eligibility

We accept returns only under the following conditions:

• The item received is damaged or defective
• The item received is incorrect (wrong product)

To be eligible for a return:

• The item must be unused and unopened
• The product must be in its original packaging and condition
• Proof of purchase (order confirmation or receipt) is required

⏳ Return Request Window

All return requests must be made within:

• 3 days of delivery

Requests made after this period may not be accepted.

🚫 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns in the following cases:

• Change of mind
• Opened or used fragrances
• Products without original packaging
• Items purchased on clearance or sale (if applicable)

💰 Refund Process

Once your return is received and inspected:

• You will be notified of the approval or rejection
• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued to the original payment method

🚚 Return Shipping

• Customers may be responsible for return shipping costs unless the item is damaged or incorrect
• We recommend using a trackable shipping method, as we are not responsible for lost return shipments

❗ Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us immediately within the return window
• Provide clear photos of the product and packaging

We will arrange a suitable resolution (replacement or refund).

📭 Order Cancellations

• Orders can only be canceled before they are shipped
• Once an order has been dispatched, it cannot be canceled

Need Assistance?

If you have any questions about products or orders, our support team is always ready to help.

📧 Email: help.scentvault@outlook.com
📍 Address: 1590 Rosewood Ave, Lakewood, OH 44107