❓ FREQUENTLY ASKED QUESTIONS (FAQs) – Scents Vault

🛍️ General Questions

❓ What is Scents Vault?

Scents Vault is an online store offering a curated selection of luxury fragrances from globally recognized brands.

❓ Are your products authentic?

Yes, we are committed to providing authentic, high-quality fragrances sourced from trusted suppliers.

❓ Are you affiliated with these brands?

No, Scents Vault is an independent retailer and is not affiliated with or officially endorsed by brands such as Chanel, Lancôme, Carolina Herrera, or Diptyque.

🚚 Orders & Shipping

❓ How long does shipping take?

Orders are typically processed within 1–2 business days, and delivery usually takes 3–7 business days depending on your location.

❓ Do you provide tracking information?

Yes, tracking details may be provided once your order has been shipped (if available).

❓ Can I change my shipping address after placing an order?

You can request changes only if your order has not yet been shipped.

💳 Payments

❓ What payment methods do you accept?

We accept secure payments through trusted third-party payment providers (e.g., cards and other available methods at checkout).

❓ Is my payment information safe?

Yes, all transactions are processed through secure payment gateways. We do not store your full payment details.

🔄 Returns & Refunds

❓ Do you accept returns?

We accept returns only if the product is damaged or incorrect upon delivery.

❓ Can I return a perfume if I don’t like the scent?

No, due to hygiene and product safety reasons, we do not accept returns for change of mind or opened products.

❓ How do I request a refund?

You can contact us within 3 days of delivery with proof (such as photos), and we will review your request.

📦 Orders

❓ Can I cancel my order?

Orders can only be canceled before they are shipped. Once dispatched, cancellations are not possible.

❓ What if I receive a damaged item?

Please contact us immediately with clear photos. We will assist you with a replacement or refund.

Need Assistance?

If you have any questions about products or orders, our support team is always ready to help.

📧 Email: help.scentvault@outlook.com
📍 Address: 1590 Rosewood Ave, Lakewood, OH 44107